Jobid: 3195968548 (0.11)
Overview
In this role you will serve customers across Europe, the Middle East, Africa, and Turkey, acting as the liaison between clients, service technicians, and logistics teams. You will manage service requests in Oracle, organise shipments, and monitor KPI-driven performance to close gaps. The position sits in an international Service Desk and focuses on smooth operations, cross-team collaboration, and proactive issue resolution. Expect a hands-on role that supports calibration and repair services while enabling scalable service delivery.
Arbeidsvoorwaarden / Benefits
- Multicultural and Inclusive Environment
- Flexible Hybrid Work Arrangements
- Flexible Office Hours
- Opportunities for Growth
- Extensive Training Resources
- Contributions valued and meaningful work
Verantwoordelijkheden
- Serve customers across EMEA and coordinate with service labs, technicians, and logistics
- Process service requests in Oracle and create service orders for repair or calibration
- Organise shipment collections, prepare pickup labels and dangerous goods information
- Manage RMA backlog and loaner equipment pools where applicable
- Handle customer inquiries via phone and email and maintain consistent communication
- Coordinate with internal teams and carriers to resolve logistical issues
- Monitor KPIs via Visual Management and apply problem-solving to close performance gaps
- Collaborate with other Service Desk sub-teams to maintain standardized service across regions
- Join and contribute to an international 16-agent team with a focus on Continuous Improvement
Belangrijkste vereisten
- Previous experience in customer service, service coordination, order management, logistics or similar roles
- Experience handling customer inquiries via phone and email
- Strong organizational skills and ability to manage multiple requests
- Good communication skills with internal and external stakeholders
- Comfort with using systems and processing service or customer-related information
- Good problem-solving abilities and ability to coordinate with relevant teams
- Ability to work in an international and multicultural environment
- Proficiency in English (written and spoken) and German at least at B2
- Proactive and team-oriented approach; willing to work with KPIs and established processes
- Location near Eindhoven
- strong communication
- orga nizational skills
- problem-solving
- Oracle
- Visual Management
- systems for service/call handling
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