jobid=A.0.045
Hybrid working: balance between home and office work (possible for most roles)~ This is an Operations Engineer role in the Bonds squad within the FX Bonds and Rates Area of the Markets and Treasury Tribe. The Operations Engineer provides 1st/2nd/3rd line support for the applications within your area. Support duties consist of dealing with stakeholders (users, vendors, analysts, developers, testers) and providing advice, solutions and tactical developments as required by the business or to support the technology platform. Support, maintenance and changes to applications are managed and delivered through agile methodologies with teams working in scrums. Operations Engineers are members of those scrums working to a DevOps method. The Operations Engineer is capable of taking over the basic activities of other DevOps team members when necessary such as analysis, development and testing. The key activities are providing first line support to traders and sales people, resolving incidents, and working on enhancements and maintenance tasks as prioritised by stakeholders, particularly the Product Owner. As Operations Engineer you have autonomy in completing their tasks, and be able to make decisions and achieve objectives with limited oversight within the team standards and practices. You will have delegated responsibility on overnight support. Consistently high quality of service to stakeholders Pro-active participation in training / development opportunities Development and maintenance of systems, applications, tools and code using the appropriate toolsets Promoting DevOps themes throughout the development lifecycle, such as continuous integration, automated testing, test driven development and continuous delivery Participating in unit and system testing of applications before these applications released to production. Provision of direction and guidance for more junior colleagues; Production of standarddocumentation, such as architecture, support guides, wikis and CMDB population; Service desk take-on documentation; Experience of providingall levels of support within a front office environment, demonstrating an understanding of incident and problem management. Leadership/ Management Skills: You may occasionally be required to lead the support team or activities within the team: To escalate urgent issues to senior management where necessary and appropriate. Liaising with other support teams and departments to provide solutions to problems Gathering requirements and planning changes and enhancement to the platform. Systems Knowledge/ Skills: You must have knowledge and understanding of the following applications of IT: While the role does require some experience of ION Marketview, it does involve working in a team of subject matter experts and therefore provides an opportunity to learn and develop a broader understanding of ION. Flexible working approach and willingness to learn new applications and business lines Combine one or more technical specialties with the capability to take over basic activities of other specialists on the team (analysis, development and testing) Professional Qualifications: Educated to degree standard in an IT, science, engineering or mathematical discipline or have equivalent experience. You & the application process Interviews take place via video call.
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