jobid=A.0.0599
As a Customer Support Specialist your responsibilities will include: ~ Providing support to customers after the onboarding process and following project delivery. ~ Acting as the first point of contact for customers in case of any issues (support desk). ~ Conducting on-site training for users to ensure they effectively utilize client’s systems. ~ Safeguarding and sharing knowledge about systems and providing solutions for hardware and software problems. ~ Drafting and managing Service Level Agreements (SLAs). You will handle daily support requests and small customer-focused projects while ensuring customers remain top priority.Customer-focused attitude with a commitment to providing excellent service. ~ Familiarity with software is a plus. ~ Strong French skills are required, and business level of English is required, big plus if you speak Dutch as well. ~You live in the Eindhoven area Please note that we are unable to provide sponsorship for this role.Direct contract with our client ~ Working from home allowance ~
Deel deze vacature: