Jobid: 3195970576 (0.11)
Overview
As Senior Product Manager, Post Purchase, you will own the vision and roadmap for Notifications, Tracking Pages, and Returns, guiding them from idea to impact. You’ll use qualitative and quantitative insights to uncover opportunities that matter to merchants and their customers, balancing short-term wins with long-term innovation. You’ll lead cross-functional, end-to-end initiatives and align stakeholders around a clear strategy. This role shapes post-purchase experiences at scale for thousands of merchants and millions of shoppers, driving growth and trust. You work with engineering, data science, and operations to turn shipping intelligence into reliable customer updates.
Arbeidsvoorwaarden / Benefits
- Salary starting from 72,000 annually with 8% holiday allowance
- 2,000 learning budget and growth opportunities
- 28 days of paid vacation and birthday off
- 4 weeks sabbatical every 3 years
- Flexible hybrid work model
- Company gym and free lunch every Monday
Verantwoordelijkheden
- Define the vision and roadmap for Post Purchase products (Notifications, Tracking Pages, Returns)
- Lead continuous discovery through user interviews and data analysis
- Drive end-to-end, cross-functional projects with risk and dependency management
- Act as a go-to consultant for commercial, operations, and legal stakeholders
- Collaborate with Engineering, Data Science, Customer Support, and Carrier teams to build scalable features
- Ensure ROI by aligning strategy with business goals and measuring impact
- Monitor global shipping market trends to keep platform competitive and compliant
- Maintain clear progress updates with leadership and external stakeholders
Belangrijkste vereisten
- 5+ years in product management, preferably in high-growth SaaS
- Experience with returns or reverse logistics (strong requirement)
- Proven track record leading large-scale, end-to-end projects
- Fluent English and cross-functional collaboration with engineering, commercial, and operations
- Bachelor in business administration, supply chain, or logistics is a plus, not required
- empathy for merchants and consumers
- strategic thinking with execution focus
- structured, hands-on approach to roadmapping
- experience with SaaS product management
- data-driven decision making
- definition and prioritization of product roadmaps
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